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TICKETING / ILLUSTRATIVE SCENARIO

Protecting the ticketing journey

An illustrative look at balancing protection with a smooth experience for customers during high-demand events.

The challenge

Ticket launches can bring sudden spikes in traffic. Static protections may affect genuine buyers when the journey is most time-sensitive.

The approach

With more context across the edge, teams can investigate friction points and coordinate security decisions around critical customer flows.

The opportunity

The goal is a resilient customer journey with security decisions that account for real business impact.

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